Easy Ordering is Live
At long last the proverbial switch has been flipped and we’ve entered the era of easier meal ordering with our new order system. It's charms include pausing/restarting when you travel and managing multiple orders, all online. More control, less effort. Excellent. Here’s how to get your order rolling on the new system:
One-time/sometimes orders – The new system is now the default on our Order Now page so give it a whirl on your next order, check out the FAQs below. If you need more help, you can also check out our quick help videos on our parent company website.
Recurring orders – Your order on the old system is still running so don’t worry about any service interruptus, just fret that you’re missing out on a better way. To upgrade now just create a new recurring order in the new system, then tell us so we can make sure to cancel your Paypal order so you don’t get double meals, billing, etc.
In either case, a reminder… any Paypal credentials you’ve used with us in the past don’t move over. So you’ll need to create a new account (quick help video on parent company website here) but it’s so quick/easy to do we think you’ll hardly notice.
Customizing your menu - you can now let us know from a specific dropdown menu what ingredients you'd like to avoid on a standing basis for each order you place. You can also swap out or double up specific meals by emailing us your request by Thursday of the prior week. Also, you are welcome to order multiple meal lines and plan types in a given week. Learn more here.
If you are an existing current recurring customer using our prior Pay Pal ordering system, once you migrate to our new order system just email us and we'll deactivate your Pay Pal account promptly.
I’m making a first order, do I need an account?
Yes, so we can make it super easy for future orders. Creating an account takes just a couple minutes, you only have to do it once and all your info (payment, order history, plans, etc.) will be waiting for you. See quick help video on parent website.
I want to try a recurring order for the ease and value, but am I getting locked in somehow if I do?
Nope. You can pause, restart or cancel a recurring order anytime right within the system with no fees or sad faces from us. Life intervenes and you should be here ‘cause we’re serving you really well, not because of some artificial barrier.
I’ve got a recurring order now or have ordered from you before, do I need a new account?
Yep, this is a replacement for the Paypal-based approach we used to take. So you’ll need to create a new account with new payment info. But no worries, you only have to do it once and it’s easy as pie to complete in just a couple minutes. Then whenever you order, either recurring or on an occasional basis, all your info will be waiting for you. See quick help video.
When I create a recurring order in the new system, what do I do about my Paypal order?
Tell us and we’ll make sure to cancel your recurring Paypal order so you don’t get double billed. Creating a new account and order doesn’t automatically shut off your existing Paypal order. So cancel that bad boy yourself or let us know and we’ll get it done for you.
How do I pause my recurring order?
Login to your account, go to your dashboard, and click the big blue “Pause” button next to the recurring order you want to pause. Note that you’ll need to do this for each active recurring order. See quick help video.
Can I have separate orders for me and someone else under the same account?
Yep, absolutely. We recommend adding separate items to your cart for each person. This allows each order to get a different name label and be managed separately (e.g. change the order, pause, etc.). Even if you just order a quantity of 2 of the same item (say you want the same meal plan and don’t care about same name labels on both), you can always change mind your later and split them into two separate orders that can have different settings manage them separately. Either way, you’re covered. See quick help video.
I’m a recurring customer and want to change my order to a different plan, how do I do that?
Simple, no more having to email us for manual changes. You can change settings on any recurring order (meal size, number of meals, payment info, etc.) right within your account whenever the spirit moves you. See quick help video.
What are the order deadlines each week and has that changed from before?
The order deadline has been moved to Thurs at midnight (used to be Wednesday midnight). Everything else stays the same. So any orders in by Thursday midnight will be delivered starting Monday of the following week.
Can I use the Mod Your Menu tool with this system?
Not yet for Mixitarian and Vegetarian orders. Learn how to make one-time and recurring modifications here. Definitely on the list for future improvement!
Can I order a gift certificate?
Gift cards are coming soon in the new system but for now we have a process, it’s manual, but it works. Just shoot us an email with the amount you want to give and we’ll send you a gift code to use.
I’m a staff member of a pickup location, where do I go now to get my special price?
We have a new process for staff. Contact the owner of your gym or studio and they’ll give you a code to use in the order system. If you’re an owner and haven’t received a code, just email us at chowhelp@mypowersupply.com.
What happens to my order if for some reason my credit card skips (processing terminology for “doesn’t work”)?
We’ll reach out two days before the order window closes so you’ve got time to get us updated info and can still get your meals for the coming week. If you can’t get back to us by then, your order will be paused until the next cycle when you’ve gotten us corrected info.
What’s with the tax in Virginia?
Food tax (2.5%, half the normal VA sales tax) is, alas, a fact of life for Virginia companies like us. Since these sorts of tax vary by jurisdiction and we haven’t had the system capability to reflect the varying rates, we’ve had to eat it until now. But begin collecting it we must. Not required currently in Maryland or the District but that may well change in which case we’ll adjust accordingly.
Hope these help. If you didn’t find your answer here, you can always pull the email rip cord and we’ll be right back at you. Just drop us a line at chowhelp@mypowersupply.com.
One-time/sometimes orders – The new system is now the default on our Order Now page so give it a whirl on your next order, check out the FAQs below. If you need more help, you can also check out our quick help videos on our parent company website.
Recurring orders – Your order on the old system is still running so don’t worry about any service interruptus, just fret that you’re missing out on a better way. To upgrade now just create a new recurring order in the new system, then tell us so we can make sure to cancel your Paypal order so you don’t get double meals, billing, etc.
In either case, a reminder… any Paypal credentials you’ve used with us in the past don’t move over. So you’ll need to create a new account (quick help video on parent company website here) but it’s so quick/easy to do we think you’ll hardly notice.
Customizing your menu - you can now let us know from a specific dropdown menu what ingredients you'd like to avoid on a standing basis for each order you place. You can also swap out or double up specific meals by emailing us your request by Thursday of the prior week. Also, you are welcome to order multiple meal lines and plan types in a given week. Learn more here.
If you are an existing current recurring customer using our prior Pay Pal ordering system, once you migrate to our new order system just email us and we'll deactivate your Pay Pal account promptly.
I’m making a first order, do I need an account?
Yes, so we can make it super easy for future orders. Creating an account takes just a couple minutes, you only have to do it once and all your info (payment, order history, plans, etc.) will be waiting for you. See quick help video on parent website.
I want to try a recurring order for the ease and value, but am I getting locked in somehow if I do?
Nope. You can pause, restart or cancel a recurring order anytime right within the system with no fees or sad faces from us. Life intervenes and you should be here ‘cause we’re serving you really well, not because of some artificial barrier.
I’ve got a recurring order now or have ordered from you before, do I need a new account?
Yep, this is a replacement for the Paypal-based approach we used to take. So you’ll need to create a new account with new payment info. But no worries, you only have to do it once and it’s easy as pie to complete in just a couple minutes. Then whenever you order, either recurring or on an occasional basis, all your info will be waiting for you. See quick help video.
When I create a recurring order in the new system, what do I do about my Paypal order?
Tell us and we’ll make sure to cancel your recurring Paypal order so you don’t get double billed. Creating a new account and order doesn’t automatically shut off your existing Paypal order. So cancel that bad boy yourself or let us know and we’ll get it done for you.
How do I pause my recurring order?
Login to your account, go to your dashboard, and click the big blue “Pause” button next to the recurring order you want to pause. Note that you’ll need to do this for each active recurring order. See quick help video.
Can I have separate orders for me and someone else under the same account?
Yep, absolutely. We recommend adding separate items to your cart for each person. This allows each order to get a different name label and be managed separately (e.g. change the order, pause, etc.). Even if you just order a quantity of 2 of the same item (say you want the same meal plan and don’t care about same name labels on both), you can always change mind your later and split them into two separate orders that can have different settings manage them separately. Either way, you’re covered. See quick help video.
I’m a recurring customer and want to change my order to a different plan, how do I do that?
Simple, no more having to email us for manual changes. You can change settings on any recurring order (meal size, number of meals, payment info, etc.) right within your account whenever the spirit moves you. See quick help video.
What are the order deadlines each week and has that changed from before?
The order deadline has been moved to Thurs at midnight (used to be Wednesday midnight). Everything else stays the same. So any orders in by Thursday midnight will be delivered starting Monday of the following week.
Can I use the Mod Your Menu tool with this system?
Not yet for Mixitarian and Vegetarian orders. Learn how to make one-time and recurring modifications here. Definitely on the list for future improvement!
Can I order a gift certificate?
Gift cards are coming soon in the new system but for now we have a process, it’s manual, but it works. Just shoot us an email with the amount you want to give and we’ll send you a gift code to use.
I’m a staff member of a pickup location, where do I go now to get my special price?
We have a new process for staff. Contact the owner of your gym or studio and they’ll give you a code to use in the order system. If you’re an owner and haven’t received a code, just email us at chowhelp@mypowersupply.com.
What happens to my order if for some reason my credit card skips (processing terminology for “doesn’t work”)?
We’ll reach out two days before the order window closes so you’ve got time to get us updated info and can still get your meals for the coming week. If you can’t get back to us by then, your order will be paused until the next cycle when you’ve gotten us corrected info.
What’s with the tax in Virginia?
Food tax (2.5%, half the normal VA sales tax) is, alas, a fact of life for Virginia companies like us. Since these sorts of tax vary by jurisdiction and we haven’t had the system capability to reflect the varying rates, we’ve had to eat it until now. But begin collecting it we must. Not required currently in Maryland or the District but that may well change in which case we’ll adjust accordingly.
Hope these help. If you didn’t find your answer here, you can always pull the email rip cord and we’ll be right back at you. Just drop us a line at chowhelp@mypowersupply.com.
EAT WELL. DO WELL. FEEL GREAT.
